We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Dear Team,
can you please check if the SMS is working in different languages? No matter what language i am selection for a user, the SMS always stays the Main Language (English)
Can you please check if this is general bug and fix it,
thank you,
Roland
Hello Roland,
Thank you for reaching out to us.
Yes, of course we have checked and everything is working on our end. Please check if your settings and added languages are correct and also if the language in your page locale is correct. In the version 5.6 , we added a new option, you can now set/change Customer Notification Language :
In Amelia Customers tab, in the "Edit Customer" modal you will find the Notification Language setting.
This is the language in which the customer will receive notifications for all bookings going forward,
( made from the back-end/front-end/employee panel).
It is preselected if the customer has booked on a page in the language available in Amelia notifications,
or it can be set here.
When the notification language has been saved for a customer,
then later on, even if they visit another page that has a different language locale,
this customer will still keep getting the Notifications in the same language which is saved here,
unless an Admin changes it for them on the back-end.
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If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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