Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
If i understood, you have now resolved the issue?
We will temporarily close the ticket, but will be on stand by, let me know if you still need our assistance with this.
If you meant to close the ticket from your end - it is not possible for our users to do that, only we can close a ticket,
or it will auto-close after 7 days if nobody writes on it.
I have resolved this but can't figure out how to close it.
Hi, Vanessa.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
-
If i understood, you have now resolved the issue?
We will temporarily close the ticket, but will be on stand by, let me know if you still need our assistance with this.
If you meant to close the ticket from your end - it is not possible for our users to do that, only we can close a ticket,
or it will auto-close after 7 days if nobody writes on it.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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