Buongiorno, non riesco a fare accedere i miei operatori al loro pannello. Inseriscono email e password ma il form rimane in caricamento. Come posso fare?
Can you please go to WordPress users and check if your employees have some other roles added except the employee role?
If you do then you should know that you can not be Admin and manager or manager and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Buongiorno, non riesco a fare accedere i miei operatori al loro pannello. Inseriscono email e password ma il form rimane in caricamento. Come posso fare?
Attached files: Schermata 2023-05-02 alle 08.04.39.png
Hello Giorgia,
Thank you for reaching out to us.
Can you please go to WordPress users and check if your employees have some other roles added except the employee role?
If you do then you should know that you can not be Admin and manager or manager and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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