We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3359098
500 failure - Unable to create employee
Closed

Comments

  • Marc started the conversation
    April 28, 2023 at 8:45pm

    Just installed Amelia pro on a new WordPress site. 

    Cannot add Employees, Services, Location, or Customers and others...

    When I try to access settings, the inset is just a blank. 

    I have removed the program and reinstalled, same problem.

    System throws "Error Request failed with status code 500"

    while trying to add information to the settings. 

    We are running PHP 8.2

    Plugins:

    Amelia

    Amelia Calendar Essential Shortcodes

    Block Navagation

    Code Snippets

    Elementor

    Essential Addons for Elementor

    Essential Blocks

    Gutena Forms - Contact Forms Block

    Gutenberg

    Gutenberg Block for WooCommerce Product Table

    Gutenberg Forms - MailPoet Add-on

    HollerBox

    MailPoet

    Pinterest for WooCommerce

    Stackable - Gutenberg Blocks

    Variation Images Gallery for WooCommerce

    WooCommerce

    WooCommerce Authorize.Net Gateway

    WooCommerce Payments

    WooCommerce Shipping & Tax

  •  1,720
    Marko replied
    May 3, 2023 at 5:52am

    Hello Marc,

    Thank you for reaching out to us.

    There are 2 possible solutions either you have multiple roles tied one user in WP users or a conflict.

    Let us try out the first one.

    You can not be Admin and manager or admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

    You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

    After that Amelia should work properly again. Please do that and let us know how it goes. 

    Looking forward to your reply. 

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables