We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3358348
No permite guardar nuevos cambios en los formularios de reserva
Closed

Comments

  • Favio Alexander started the conversation
    April 27, 2023 at 9:11pm
    Me uno al ticket del 18 de abril de Alex Breuer donde informa que inició sesión como administrador en WordPress y editó mi formulario de reserva del calendario de eventos, de repente recibo un error 403 cuando intento guardar nuevos cambios en la copia de seguridad del formulario. No importa lo que hagas ahora, no acepta ediciones. Todavía puedo usar todas las demás funciones del complemento de Amelia, solo que específicamente no puedo personalizar el formulario de reserva.
Probé todas las soluciones posibles que te da el equipo de soporte, incluyendo revisar la memoria del sitio, pero el error persiste. Parece que la única solución era resetear completamente el formulario, pero esta solución no me funciona, ya que perdería todas las configuraciones que he hecho hasta ahora. Por favor, necesito una solución al problema.

  •  1,712
    Marko replied
    April 28, 2023 at 8:57am

    Hello Favio,

    Thank you for purchasing our product, and for reaching out to us.

    When you see that you have a 403 error. The 403 Forbidden Error happens when the web page (or another resource) that you’re trying to open in your web browser is a resource that you’re not allowed to access. 

    It’s called a 403 error because that’s the HTTP status code that the webserver uses to describe that kind of error.

    You usually get this error for one of two reasons. 

    The first is that the owners of the webserver have properly set up access permissions and that you’re really not allowed access to the resource. The second reason is that the owners of the webserver have improperly set up permissions and you’re getting denied access when you really shouldn’t be.

    You need to contact your hosting provider because you have an issue with your permissions.

    Once you do that please let us know if everything is back in order. 

    Kind Regards, 

    Marko Davidovic [email protected]

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