We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3358067
setting up employee, service, resource
Closed

Comments

  •  1
    Rene started the conversation
    April 27, 2023 at 2:13pm

    We are running a healing center, where we have 8 chairs in a room where you can regain your body-energy, just by sitting in the chairs being in that space. 

    People can book a session for 2, 3 or 4 hours.

    how can I set up Amelia idealy, for the following practice ? 

    1. people can book for themselves, but can also bring others (this can be done by the "bring someone" option in the service.
    2. do I need to add 8 fantasy employees? (actually we do not need employees, just sitting in the chairs is how it is done)
    3. If I use 1 fantasy employee, time slots get blocked when we try to book different length sessions next to eacht other ("customers can not "jump in" with different time lengths)
    4. is the solution to add "resource" CHAIR with the counter on 8, that is being shared by services? So then you would have 8 fantasy employees, and 8 chairs that are shared by the 3 services (2, 3, 4 hours)?

    What is your suggestion?

    Is it possible to speak to someone about this matter and how to approach this? Would be very helpfull. 

    I am working in the Netherlands, so time zone UTC+1

    Hope you can help me sort this out perfectly, thanks!

  •  1,712
    Marko replied
    April 28, 2023 at 8:50am

    Hello Rene,

    Thank you for reaching out to us.

    1. people can book for themselves, but can also bring others (this can be done by the "bring someone" option in the service. - Yes, this is how you can achieve this
    2. do I need to add 8 fantasy employees? (actually we do not need employees, just sitting in the chairs is how it is done) - Amelia's services can not function without employee but you can set this service as a group appointment that has a maximum capacity of 8. You can see this is services/edis service
    3. If I use 1 fantasy employee, time slots get blocked when we try to book different length sessions next to eacht other ("customers can not "jump in" with different time lengths) - When appoitnemtn starts no one else can book that time slot. In this case scenario it would best to create 8 different employees for each chair and then you can hide theemployee choice in customize section like this
    1696503262.png


    4. is the solution to add "resource" CHAIR with the counter on 8, that is being shared by services? So then you would have 8 fantasy employees, and 8 chairs that are shared by the 3 services (2, 3, 4 hours)? - No, this is for when you have more employee the seat that you offer. Then you create resources. In your case if you have for example 30 services that you want to offer at the same time you need to create 30 employees and then since you do not need them you can hide the employee choice on the booking form.

    Is it possible to speak to someone about this matter and how to approach this? Would be very helpfull. - We provide support only via tickets and you can ask us anything that you like but you need to open a separate ticket for each question.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

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  •  1
    Rene replied
    May 3, 2023 at 8:51am

    I still have a problem, even when I define 8 "employees"...

    When 1 customer books for 1 service than it works fine, but is there a way that 1 customer can book for more persons and that more "employees" get allocated also.

    Now it seems the only way to do that is making a group service, but then you only allocate 1 "employee".

    how can this be done so more "employees" get allocated?

  •  1,712
    Marko replied
    May 4, 2023 at 6:36am

    Hello Rene,

    Only one employee can be added to one appointment, unfortunately, you can not have several employees added to one appointment at this time.

    I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 



    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables