We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I click on create a new notification nothing happens. When I look at the console log I see this:
TypeError: t.name is undefined
getExcludedPlaceholders https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/chunks/amelia-booking-notifications-39cc453b3ff9a14bd214.js:1
render https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/chunks/amelia-booking-notifications-39cc453b3ff9a14bd214.js:1
_render https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
mount https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
get https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
run https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
hn https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
tt https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
Je https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
amelia-booking.js:1:1025998
Be https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
We https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
Re https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
_render https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
mount https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
get https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
run https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
hn https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
tt https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
Je https://kootenaysoundhealing.ca/wp-content/plugins/ameliabooking/public/js/backend/amelia-booking.js?ver=6.2:1
Hello Geoffroy,
Thank you for reaching out to us.
Can you please let me know which version of the Amelia plugin you have installed on your website?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Oh so from you question I deducted I might not be on the latest version, so I re-downloaded amelia and I was on 6.2 while 6.2.3 was out. Everything works fine now.
Question is - so we're not notified that our plugin is out of date?