We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi everyone,
GoDaddy hosts my website (WordPress built through Divi). I have Outlook email through GoDaddy.
I have to use (I think) SMTP for Amelia to send email Notifications. In order to do that, I have to turn on SMTP in GoDaddy. If I do that, I will lose (I think) some default email security features.
Is it safe to turn on SMTP in GoDaddy and use SMTP through Amelia plugin?
*I have Authenticator verification for Outlook.
**I sort of understand this stuff (I am not the most tech savvy; I just learned some over the years from Googling and YouTubing whenever a problem occurs on my website).
Thank you so much
Hello,
Thank you for reaching out to us.
If you configure SMTP through other configurations on the website, you will need to use "WP Mail" as a Mail service on the Amelia/Settings/Notifications page.
Hope this helps you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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