We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In Amelia back-end, how can I apply a coupon for one person in an appointment with multiple persons if the other customers should not receive this coupon.
Actually, I can apply only a coupon for all customers in one appointment. Even if I edit an appointment later, the coupon cannot be added.
I want to have a special price for a person within an appointment with multiple customers. Or is there another way to change the price for a customer within an appointment later?
With kind regards,
Philipp
Hi Philipp.
At the moment, as you mentioned, the coupon from the back-end can only be applied to appointments that have one customer. Once the 2nd customer is added, the "Add Coupon" field disappears.
What you can do is open the booking page in an incognito window and book with this customer's details, using the coupon on the front-end. At this time, this is the only option.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
thanks for your answer. Will this function in the back-end be implemented in a future release?
Is editing a booking in finance for special price update for on-site payment also not possible?
Best regards,
Philipp
Hi again Philipp.
We will work on redesigning the back-end as well since the redesign of the front-end forms is coming to an end. With the redesign, we will also be updating some functionalities and features, but at this time, I am not aware if adding a coupon will work for individuals within an appointment. I'll forward that suggestion to our developers, though.
In the Finance section, you can edit the payment, but you can either set it to be paid, partially paid, or not paid - if you set it to be "paid" with a price lower than the price of the appointment, it will still list a "Pending" status in the list of transactions. I'll make sure that's forwarded to developers also.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksander,
that sounds okay to me. Thank your for your support.
You can close this case.
Best regards,
Philipp
You're welcome, Philipp.
Please feel free to reach out to us if you have any further questions or concerns!
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables