I have two bookings at different times, made for the same service and both still with sufficient availability. If I try to change the time of the first one from the control panel, I don't see any of the times that have already been booked even though they have availability.
In the attached example, I cannot change the reservation from 07:05 to 07:35, nor to 08:05, nor to 08:35. Only because there is already a reservation at those times, but the hourly availability is for 9 people.
From the website, all this slots always available for booking if it is not already full.
You can't reschedule appointments on top of existing appointments. Amelia doesn't allow appointments to overlap.
These are two different appointments, so you can't merge them together.
The only option would be to access the 2nd appointment and to add the customers that were included in the 1st appointment. Then, you'd need to cancel/delete the 1st appointment in order to free that time slot for other customers.
I have two bookings at different times, made for the same service and both still with sufficient availability. If I try to change the time of the first one from the control panel, I don't see any of the times that have already been booked even though they have availability.
In the attached example, I cannot change the reservation from 07:05 to 07:35, nor to 08:05, nor to 08:35. Only because there is already a reservation at those times, but the hourly availability is for 9 people.
From the website, all this slots always available for booking if it is not already full.
Could you check it please? Thanks in advance...
Lisbel.
Attached files: Slot not available for replanning.jpg
Hello Lisbel.
You can't reschedule appointments on top of existing appointments. Amelia doesn't allow appointments to overlap.
These are two different appointments, so you can't merge them together.
The only option would be to access the 2nd appointment and to add the customers that were included in the 1st appointment. Then, you'd need to cancel/delete the 1st appointment in order to free that time slot for other customers.
Kind Regards,
Aleksandar Vuković
[email protected]
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