We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3355509
Resources
Closed

Comments

  • nicola started the conversation
    April 24, 2023 at 3:53pm

    Good afternoon.

    I have encountered an issue with the shared resources. 

    I have settled 3 employees(equestrian guides) and i have 7 services(horseback riding).My store(horse stable) open at 7am and close at 8:00 pm. One of this employees works only on Friday, Saturday and Sunday from 7:00am to 8:00pm with a pause from 11:00am to 4:00pm. The others employees work all the week from 8:00 am to 8:00 pm with a pause from 11:00 am to 4:00pm. I have settled a shared resources of quantities 10 units(horses) . Why when 3 different clients book the same service of duration 2 hours on the same day of the weekend(so means I have 3 employees) for eg. 30th April 2023 from 8:00 to 10:00 am, for  the third client it will appear slots from 7:00am to 9:00 am or from 9:00 am to 11:00 am? Should the 10 resources would not be available from 8:00 am to 10:00 am?

    The meaning of my request is: if I have 10 resources occupied for a service from 8 am to 10 am why when someone books the same service, the available slots cross the slot with already all the 10 resources already occupied?


    Thanks a lot for your patience.


    Best regards.


    Nico

  •  1,716
    Marko replied
    April 25, 2023 at 10:48am

    Hello nicola,

    Thank you for reaching out to us.

    Our resource works in the opposite way than what you want to achieve. You can have one resource and you can share it with 3 employees and as soon as one employee is booked the other two employees can not be booked at that time slot. This is how they are designed.

    You need a group service you do not need resources. And you can set the capacity for that service is 3 then all 3 employees can accept up to 3 bookings for each time slot. Also, you can set in employee/edit employee that capacity for one employee is 4 so in that way you can accept up to 10 bookings.

    Hope this helps.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables