We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We're still on WPDT v4.3 due to an old custom script that we don't have the expertise to update right now.
We tried upgrading Master-Detail to v1.3.5 recently and found that the 'Master-Details Settings' tab in the tables page went missing. It appeared again after we downgraded Master-Detail back to v1.3.2.
Can we check if this is expected behaviour?
Hi, Nicholas.
I am able to reproduce this on my local Test site, if i downgrade wpDataTables to 4.3 , then the latest Master Details add-on 1.3.5 does not cooperate/does not show up in table settings.
We will check with our QA Team to confirm this - it seems that at some point our version of Master Details needs a newer wpDataTables version to function.
As soon as we confirm these versions we will report back right away.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, Nicholas.
We have checked with our QA Team, and we can confirm, as you pointed out,
the latest Master Details version 1.3.5 is no longer compatible with the older wpDataTables 4.3 version.
-
Our developers could try to fix the compatibility for 4.3 wpDataTables,
but since you have customized the plugin, and you are the only user that reported this,
our developers are not able to debug the issue on your site.
They can only work on debugging issues with the default plugin / that does not have any custom modifications added to the code.
We are truly sorry for this inconvenience.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables