Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
unfortunately whatsapp still does not send the confirmations, I have tried with different services to different customers and nothing arrives, even after some time.
Previously, the notification was immediate, like the one that arrives via email.
The positive thing is that with the update it seems that the Cron error of the emails is no longer arriving, so I hope at least that problem has been resolved and at least the post-treatment emails will arrive.
It doesn't work with anyone, every day I ask all the customers I book to either from the Dashboard or booked online and no one receives whatsapp notifications.
Which I had already ascertained by doing various tests with test accounts.
This situation is quite annoying, since I bought the full version just to get whatsapp notifications.
I look forward to your feedback, because the notifications are working very badly in this period even on emails. Customers to whom they arrive 2 times others to whom they do not arrive at all.
Hi, i had a similiar problem on the past months.. Everything was working fine until some day wasnt.
After digging in the problem, discovered that Meta now requires a payent method configured on the whatsapp business account.. After settle the payment method eveyrhing started to work as normal.
On the next page, you will be able to create new templates that will be used in Amelia. Simply click on “Create Message Template” in the top right to start.
When creating a template, the category needs to be “Transactional”. Then, you define the name of the template (you can use the same names seen in Amelia, like “appointment_approved”, “appointment_pending”, and so on) and select the languages that you use in Amelia. After you configure this, click on “Continue” in the top right corner.
Please note:
The name of the template needs to be lowercase without spaces. You can try adding them, and Facebook will automatically modify uppercase to lowercase, and replace spaces with an underscore.
The languages you select in the template need to be included in Amelia also. The default language is set in Notifications/WhatsApp Notifications when you access settings, but if you added more languages in Amelia’s General Settings, they will be available as well, so you can add these languages when creating templates in WhatsApp.
Can you please let me know which categories are available now?
I know how to create templates now I have about 10 set up and they worked quietly.
But I wanted to warn you that thanks to Miguel's advice I was able to solve the problem, after setting up the payment method requested by whatsapp business the whatsapp notifications started working again.
The problem that has always been there is that more notifications arrive but for that I open another ticket.
Notifiche Whatsapp non arrivano
Good morning
In the last few weeks whatsapp notifications are not delivered to customers, I have also done tests with my accounts and I have not received anything.
Neither the standard nor the programmed ones arrive.
I urgently await your feedback, thank you.
Claudia
Hello Claudia,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Claudia,
Can you please provide me with the URL of your website as well and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Claudia,
Thank you for the update on this.
Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros
It's very strange that it's not updated because I had the automatic update of the Amelia plugin.
Now I'll update and I'll do some tests tomorrow and see if it starts working again.
I just checked and WordPress doesn't give me Amelia to update even though it's to version 6.2.1
How is that possible?
As you can see from the screenshot I have automatic updates active for your plugin
Attached files: 44A3490E-64AA-4FF6-BEE7-AD664196F542.jpeg
Hello Claudia,
Do I have your permission to update the plugin for you and provide you with an update?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uros,
Yes Of Course! Because it is not displayed to me as to be updated.
Thank you
Hello Claudia,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
unfortunately whatsapp still does not send the confirmations, I have tried with different services to different customers and nothing arrives, even after some time.
Previously, the notification was immediate, like the one that arrives via email.
The positive thing is that with the update it seems that the Cron error of the emails is no longer arriving, so I hope at least that problem has been resolved and at least the post-treatment emails will arrive.
Looking forward to your reply.
Claudia
Hello Claudia,
Thank you for the update on this.
Do the WhatsApp notifications not arrive to all the numbers or just some specific ones?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros
It doesn't work with anyone, every day I ask all the customers I book to either from the Dashboard or booked online and no one receives whatsapp notifications.
Which I had already ascertained by doing various tests with test accounts.
This situation is quite annoying, since I bought the full version just to get whatsapp notifications.
I look forward to your feedback, because the notifications are working very badly in this period even on emails. Customers to whom they arrive 2 times others to whom they do not arrive at all.
I look forward to your kind feedback, thank you
Claudia
Hi, i had a similiar problem on the past months.. Everything was working fine until some day wasnt.
After digging in the problem, discovered that Meta now requires a payent method configured on the whatsapp business account.. After settle the payment method eveyrhing started to work as normal.
Hello Miguel,
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi @Miguel,
but are you talking about the payment method entered on the Meta business manager or should it be configured elsewhere?
Because I've just updated the Amelia plugin to the latest version released yesterday but the problem persists and I'm starting to lose hope.
If you can answer me thank you
Claudia
Hello Claudia,
The change was with the following part:
On the next page, you will be able to create new templates that will be used in Amelia. Simply click on “Create Message Template” in the top right to start.
When creating a template, the category needs to be “Transactional”. Then, you define the name of the template (you can use the same names seen in Amelia, like “appointment_approved”, “appointment_pending”, and so on) and select the languages that you use in Amelia. After you configure this, click on “Continue” in the top right corner.
Please note:
Can you please let me know which categories are available now?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros
I know how to create templates now I have about 10 set up and they worked quietly.
But I wanted to warn you that thanks to Miguel's advice I was able to solve the problem, after setting up the payment method requested by whatsapp business the whatsapp notifications started working again.
The problem that has always been there is that more notifications arrive but for that I open another ticket.
thank you
Claudia
Hello Claudia,
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables