Hello, we have a problem that has happened a few times and we can't solve it.

Some employees (like the one in the attached image) cannot be assigned a service timetable, but it only happens on some days.

We have checked and:
- This employee has not been assigned any other service.
- His timetable includes the time slot we want to assign him.

We have come to think that it may be a problem of cache memory, and for this we have a wordpress plugin (SG Caché) that we use, but it still does not work.

Do you have any idea what could be wrong?
Can you help us?

Hi Uroš, just now the problem has appeared with an employee and a service for next Monday.
I am attaching a screenshot.

You will see that it does not let me assign a service to the employee Brendan, at 17:00h, but it works if I assign it to any other employee.

If you check Brendan, you will see that he can do services at 17:00h, and if you assign him any other day, it works.

Please, hurry up to check this random error, because then you tell me that you haven't had time to check it and the date that gives the error passes.
Thanks

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Hi Uroš, regarding what I have told you, the employee Brendar Riorgan does not let us assign him appointmens at 17h, and we do not understand why. Let's see if you can fix it.
Thanks

Hello again Uroš, some days Brendar Riorgan lets us assign an appointment at 17h and other days he doesn't let us. 

This is the same mistake that has happened with some other employees on certain days and we don't know why.

Thanks if you can find out.

Hi Uroš, we have already updated Amelia and the whole wordpress, and the problem continues.

It is not an update issue, other times it has happened and the system was perfectly up to date.

Let's see if you can find the problem.
Thanks

Hello again Uroš, the same problem has reappeared, randomly in another employee...
I attach a screenshot.

It is the usual, in this case, to the employee Isabel Garrido Galan, we want to assign an appointment on Friday 26th May at 17h and it is not possible, this timetable is "blocked" or "disappeared".

This is a serious problem, which is happening to us more and more.
I have investigated and it happens on some random days and with some employees, but I can't find a pattern or a logic.

The other time you checked it, you told me that it was no longer possible to look at it because the date had passed, I'm making tickets before the date that gives us problems passes, to see if you can find it.

You also told me to update the plugin, and it's already done, just like wordpress.

Also, we have a wordpress plugin to clear the cache (Purge SG Cache) and we have done that too.

Please, can you help us? we are worried because we have developed our whole booking system for our NGO based on Amelia, and we are encountering some problems that you can't support us.

I look forward to your help.
Thank you

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Hello again Uroš,

How do we have the resolution of the problem?
The employee Isabel Garrido Galan, has many days of the month of June blocked and we cannot assign appointments.

Please, can you help us?

Hello Uroš... congratulations!!! you have solved the mystery....
We have spoken to the employee to confirm if the calendar you have synchronised with Amelia, had those days occupied, and she has answered yes.

Now we understand why this problem was so random... it depended on the synchronised calendar of each employee.

Well, that's solved, thank you very much and we can close the ticket.

See you soon and thanks again

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