We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3352229
I need help to adjust this point on my website
Closed

Comments

  •  1
    Tayna started the conversation
    April 19, 2023 at 3:14pm

    Hi! 

    Hello! How are you?
I need help to adjust this point on my website.
When the person completes the purchase on my website. Is 
automatically generating a wordpress panel login and would 
like to just generate amelia's panel access for the client!
The photo below shows how it arrives for the customer
    5679130143.png


    We are using woocomercer to effect payments.

    Can you help me?

  •  1
    Tayna replied
    April 19, 2023 at 3:46pm

    I need help setting up the hourly schedules, for example:
    3:00 pm - 4:00 pm
    4:00 pm - 5:00 pm

    Today it is configured like this:
    3:00 pm - 4:00 pm
    3:01 pm - 5:01 pm
    3:02 pm - 5:02 pm

    Can you help me?

  •  1,716
    Marko replied
    April 20, 2023 at 10:54am

    Hello Tayna,

    Thank you for reaching out to us.

    When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

    Our policy is to have one issue or question per ticket because of the reasons that are described already.

    Thank you for understanding.

    1. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manage-notification-emails/

    Just disable the option “New user notification to the user” and you’ll be good.

    Oh and btw in case you wanna know where the code is, you might wanna open up this file: wp-includes/pluggable.php Line number: 1989

    So when you disable this through the 3rd party plugin, your customers will only receive notifications from Amelia, without the following email:

    "Username: ———

    To set your password, visit the following address"

    I hope that helps.

    2. Please go to the general settings and enable option called Use service duration for booking a time slot. This should help you to show the service in one hours intervals.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 

    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables