I'm logged in as an administrator on WordPress, and I've been working on editing my Event Calendar Booking Form. I've made several changes so far, and everything was successful. Suddenly, I get an Error 403 when I try to save new changes to the booking form. No matter what I do now, it does not accept edits. I can still use all other functions of the Amelia Plugin, I just specifically cannot make customizations on the booking form.
I'm unable to give out my login credentials, but my original description is accurate. When trying to save any customizations in Booking Form 1.0, I always get "Error. Request failed with status code 403". The problem only occurs when editing this one form. I'm hopeful this is something you've seen before and you can provide me with troubleshooting options. I successfully saved changes to this form earlier today from the same account without issue.
My exact activity when I first encountered the issue was:
1. Successfully saved a change to Calendar Event Form 1.0.
2. Viewed my website as a customer and tested my new form by performing a booking as if I was a real customer.
3. Went back to the back-end and continued editing Calendar Event Form 1.0 where I received the error when attempting to save my latest changes.
Unfortunately, this is not a common error, and I can't say what's going on without inspecting the issue.
The 403 is a "forbidden" error, which means that the server understood the request but is denying to follow it for security reasons. There's not much we can do about this since it's a generic error.
Try inspecting the page (hit F12 on your keyboard), and check the "Network" tab when the 403 error occurs. You should see a red line of text, so click on it, and on the right of the screen, click on "Response", to see what's behind that error.
Send me the response and maybe I can figure out what's causing this.
I found a solution that will work for now. I was able to completely reset the form back to default settings. It then allowed me to successfully save changes again after that. I continued to work on my form, saving it after every change I made. After about 15 saves, the error came back. I then reset it back to default once again and this time made fewer changes and only saved it a couple of times during the editing process instead of saving it after every single edit. This time I was able to successfully edit the form to a state that will work for me for now. It seems the error only occurs after a high number of save processes are initiated.
I've got the same error when edit the Set by Step Booking or any other in the 2.0 form version, the translations doesnt work.
Request failed with status code 403.
Please I need help, cause in some cases it fills data on email field, that it's no requiered by us and cannot force to people to give to us, thats a federal law in my country to protect privacy data.
If I make Appointments directly from the Menu of WP, The event closes even when there are many available spaces.
Thanks.
We are suffering a lot, cause it's on a production site,
Without any additional info, as requested from the owner of this ticket, there's not much we can do. As mentioned before, the 403 is a "forbidden" error, which means that the server understood the request but is denying to follow it for security reasons.
Try inspecting the page (hit F12 on your keyboard), and check the "Network" tab when the 403 error occurs. You should see a red line of text, so click on it, and on the right of the screen, click on "Response", to see what's behind that error.
Also, since this is not your ticket, can you please open a new one and we'll gladly help you there?
Could you please contact your hosting provider and ask them to check the server configuration, particularly the client_max_body_size (for Nginx) or LimitRequestBody (for Apache) settings? These values control the size of POST requests. Since these are server-side settings, we don’t have access to modify them directly.
If adjusting these settings doesn't resolve the issue, I recommend reviewing your site's security setup. You might try temporarily disabling the Web Application Firewall (WAF) or any other firewall that could be restricting the size of POST requests.
Setting client_max_body_size or LimitRequestBody to at least 512KB should typically be sufficient for the problematic request.
I'm logged in as an administrator on WordPress, and I've been working on editing my Event Calendar Booking Form. I've made several changes so far, and everything was successful. Suddenly, I get an Error 403 when I try to save new changes to the booking form. No matter what I do now, it does not accept edits. I can still use all other functions of the Amelia Plugin, I just specifically cannot make customizations on the booking form.
Please advise what I need to do.
Hello Alex.
Can you please provide me with your credentials and tell me what I need to do to replicate this? A short screen recording would be appreciated!
Please note that this is a public ticket, so make sure to enable the PRIVATE response when sending the credentials.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksandar,
I'm unable to give out my login credentials, but my original description is accurate. When trying to save any customizations in Booking Form 1.0, I always get "Error. Request failed with status code 403". The problem only occurs when editing this one form. I'm hopeful this is something you've seen before and you can provide me with troubleshooting options. I successfully saved changes to this form earlier today from the same account without issue.
My exact activity when I first encountered the issue was:
1. Successfully saved a change to Calendar Event Form 1.0.
2. Viewed my website as a customer and tested my new form by performing a booking as if I was a real customer.
3. Went back to the back-end and continued editing Calendar Event Form 1.0 where I received the error when attempting to save my latest changes.
Hi again Alex.
Unfortunately, this is not a common error, and I can't say what's going on without inspecting the issue.
The 403 is a "forbidden" error, which means that the server understood the request but is denying to follow it for security reasons. There's not much we can do about this since it's a generic error.
Try inspecting the page (hit F12 on your keyboard), and check the "Network" tab when the 403 error occurs. You should see a red line of text, so click on it, and on the right of the screen, click on "Response", to see what's behind that error.
Send me the response and maybe I can figure out what's causing this.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again,
I found a solution that will work for now. I was able to completely reset the form back to default settings. It then allowed me to successfully save changes again after that. I continued to work on my form, saving it after every change I made. After about 15 saves, the error came back. I then reset it back to default once again and this time made fewer changes and only saved it a couple of times during the editing process instead of saving it after every single edit. This time I was able to successfully edit the form to a state that will work for me for now. It seems the error only occurs after a high number of save processes are initiated.
Thanks for your help.
Alex
Hi again Alex.
That sounds like a memory issue. How much memory do you have on your site?
May I ask you to record this behavior for me, so I can see what happens?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I've got the same error when edit the Set by Step Booking or any other in the 2.0 form version, the translations doesnt work.
Request failed with status code 403.
Please I need help, cause in some cases it fills data on email field, that it's no requiered by us and cannot force to people to give to us, thats a federal law in my country to protect privacy data.
If I make Appointments directly from the Menu of WP, The event closes even when there are many available spaces.
Thanks.
We are suffering a lot, cause it's on a production site,
Hello Jose Manuel.
Without any additional info, as requested from the owner of this ticket, there's not much we can do. As mentioned before, the 403 is a "forbidden" error, which means that the server understood the request but is denying to follow it for security reasons.
Try inspecting the page (hit F12 on your keyboard), and check the "Network" tab when the 403 error occurs. You should see a red line of text, so click on it, and on the right of the screen, click on "Response", to see what's behind that error.
Also, since this is not your ticket, can you please open a new one and we'll gladly help you there?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have the same problem as Alex Breuer. I am able to do everything except when I customize anything, it gives the 403.
Attached files: Screenshot 2025-01-24 at 10.33.16 PM.png
Hello Timothy.
Could you please contact your hosting provider and ask them to check the server configuration, particularly the client_max_body_size (for Nginx) or LimitRequestBody (for Apache) settings? These values control the size of POST requests. Since these are server-side settings, we don’t have access to modify them directly.
If adjusting these settings doesn't resolve the issue, I recommend reviewing your site's security setup. You might try temporarily disabling the Web Application Firewall (WAF) or any other firewall that could be restricting the size of POST requests.
Setting client_max_body_size or LimitRequestBody to at least 512KB should typically be sufficient for the problematic request.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables