Hello, my customers can cancel their appointment right before the scheduled time. Can we prevent them from cancelling appointments within 24 hours of the scheduled time? We are currently imposing a fine on those who cancel, and those who do not pay the fine will not be able to schedule a new appointment. However, we are currently checking this process manually. A system that blocks customers from cancelling within 24 hours and prevents them from scheduling during that time would be very helpful.
Hi, i don't work for the company but I faced this issue myself and managed to fix it. If you go to Amelia > Settings > General Settings > Minimum Time Required before canceling.
Hello, my customers can cancel their appointment right before the scheduled time. Can we prevent them from cancelling appointments within 24 hours of the scheduled time? We are currently imposing a fine on those who cancel, and those who do not pay the fine will not be able to schedule a new appointment. However, we are currently checking this process manually. A system that blocks customers from cancelling within 24 hours and prevents them from scheduling during that time would be very helpful.
Hi, i don't work for the company but I faced this issue myself and managed to fix it. If you go to Amelia > Settings > General Settings > Minimum Time Required before canceling.
Hope this helps
Hello Yasin,
Thank you for reaching out to us.
Jay is right, this option will work for your purposes, please let me know if that helped you.
Jay, thank you for your assistance.
Kind Regards,
Uros Jovanovic
[email protected]
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