We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, my customers can cancel their appointment right before the scheduled time. Can we prevent them from cancelling appointments within 24 hours of the scheduled time? We are currently imposing a fine on those who cancel, and those who do not pay the fine will not be able to schedule a new appointment. However, we are currently checking this process manually. A system that blocks customers from cancelling within 24 hours and prevents them from scheduling during that time would be very helpful.
Hi, i don't work for the company but I faced this issue myself and managed to fix it. If you go to Amelia > Settings > General Settings > Minimum Time Required before canceling.
Hope this helps
Hello Yasin,
Thank you for reaching out to us.
Jay is right, this option will work for your purposes, please let me know if that helped you.
Jay, thank you for your assistance.
Kind Regards,
Uros Jovanovic
[email protected]
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