We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Thank you for the notification regarding the upgrade for Zoom integration.
I have turned on the server to server oauth.
I have entered in my account id, client id, and client secret that I obtained from my zoom account. I have activated the app attached to Amelia in the zoom app place.
When I got to set up an event I get and ERROR message that says "request failed with status code 500". Not sure if it is related.
In setting up an event I go down to select zoom user it says "No data".
I also get the same error message when I edit my employee profile and the "zoom user" has "no data" in the field as well.
It does not appear that the link is working, or maybe I am missing something.
Any help is appreciated.
Jason
Hello Jason,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Jason,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets and we had national holidays. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Hello Jason,
We just got the feedback from our colleagues and they have told us that you have errors in your console that are related to Zoom
Can you please recheck the integrations and your credentials and recopy them and then try again. Once you do that please let us know how it goes.
Also, you need to connect the employee first to zoom and then you need to add the employee to that event.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Hello Jason,
Can you please recheck the integrations and your credentials and recopy them and then try again? Once you do that please let us know how it goes.
You have everything explained step by step at this link and also you have some video that should help https://wpamelia.com/configuring-zoom/.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello Jason,
We do apologize for the inconvenience, I will forward this to the appropriate sector and hopefully, we will have new documentation ready soon.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables