Hello,

If a customer buys a package that consists of multiple quantity of a service, can an employee schedule an appointment on behalf of the customer and that have deducted from their available quantity? 

For example, a customer buys a package consisting of ten 30-minute coaching sessions.  The customer books the first one themself and has 9 left to book.  During the first session, the customer and coach agree to the next meeting time and the customer asks the coach to book it on their behalf.  Can the coach (employee) book the appointment and have that deduct from the nine available credits?

Thanks,
Brian

Hi Uros,

Thank you for the answer.  Is there a specific setting/privilege that I can give to the manager to be able to book from a package for a customer?  I have a WordPress plugin that lists various features that I can check on and off.

Regards,
Brian

Hi Uros,

Where/how can you see how many services have been used and how many are still available in a customer's package?

How does the admin/manager book a services on behalf of the customer and have it deduct from their package?  

The attached screenshot is an admin view of booking an appointment but there is no indication that it is going to deduct from a package, or that the customer even has a package.

Thanks,
Brian

Hi Uros,

Please let me know about the questions below.  This functionality is important for our organization and quite frankly seem like table stakes for an appointment booking plugin.

Thanks,
Brian

Hi Uros,

Thank you very much for pointing me to Services > Packages > Manage Package.  That's the area I was looking for!

Regards,
Brian