We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I would like to know, if I upgrade, will I just need to pay the difference between the basic and the pro?
Thank you
Connie
Hello Connie,
Thank you for reaching out to us.
Yes, and no. What you should know about the upgrade:
The price that you will pay for the upgrade will be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.
Example:
You bought a Basic Yearly license for Amelia, which costs $79 (roughly $0.22 per day).
After 100 days, you want to upgrade to Pro Yearly, which costs $119 (roughly $0.33 per day).
Time remaining on Basic (what going to reduce the upgrade price): $58.3 (265 * 0.16) Time spent on Basic: $22 (100 * 0.22) Time remaining on Pro: $87.45 (265 * 0.33) So, the price is not Pro - Basic (119-79=40), but instead a pro-rated charge, and you are going to be charged around $87.45 - $58.3 = $29.15.
This is basically why the prices are pro-rated.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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