We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello.
I've just upgraded from an older version of Amelia to the newest version 6.2.3
I noticed that when testing as a customer, I can see a big red "Cancel" button next to Packages that I purchased.
What's the point of this?
Why should customers be able to "cancel" a package after paying for it?
It also doesn't cancel any of the pre-booked appointments, so ... what is the purpose?
Surely that's a matter for each vendor to determine according to their own terms and conditions? How can we disable this button?
Is there a WordPress filter or at least some CSS to remove this?
Many thanks in advance.
OK. Never mind. I found out that this was added in the Dec '22 release and there is a toggle button under "Settings / Customer Settings"
I think it's "weird" to have it set to "Customers CAN cancel packages" as the default.
I'm struggling to think of a scenario where that would be a useful feature.
Hello Paul,
Thank you for reaching out to us.
This feature was implemented because it was requested by a great number of our users. But we are glad that you have found a solution for your issue.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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