I'm reporting this issue on behalf of my team who's been facing this issue since last week or so.
"We always have to refresh the Appointments page to add new appointments. The save button hangs or does not work"
"The double save doesn't work. We have to refresh the page for everything; in booking appointments, in adding a special day in the Employee profile, in rescheduling"
I've noticed this personally myself as well. I had updated email notifications recently. and they didn't get saved despite clicking save once (that's all it should take to....save!). So I always have to refresh the page to see if the change has actually been committed.
We thought updating from 6.1 to 6.2.2 would fix this but my team didn't notice any improvement in this situation.
And although this is not an exactly related question but...is there any way we can make Amelia's backend pages load faster? And what could be slowing it down that is like, temporary and we can just clean it up which would load things faster?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you for purchasing our product, and for reaching out to us.
You are using the old version of Amelia which is 6.2.2 up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.
When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.
Please update to the latest version and let us know has that resolved the issue.
You can download Amelia from your profile in our store.
We are sending you a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Our devs have built the habit of purging the cache as soon as they update Amelia. It's been quite some time so I asked my team how's their experience so far. They noticed no improvement even in v6.2.3
Hello,
I'm reporting this issue on behalf of my team who's been facing this issue since last week or so.
"We always have to refresh the Appointments page to add new appointments. The save button hangs or does not work"
"The double save doesn't work. We have to refresh the page for everything; in booking appointments, in adding a special day in the Employee profile, in rescheduling"
I've noticed this personally myself as well. I had updated email notifications recently. and they didn't get saved despite clicking save once (that's all it should take to....save!). So I always have to refresh the page to see if the change has actually been committed.
We thought updating from 6.1 to 6.2.2 would fix this but my team didn't notice any improvement in this situation.
And although this is not an exactly related question but...is there any way we can make Amelia's backend pages load faster? And what could be slowing it down that is like, temporary and we can just clean it up which would load things faster?
Hello,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Shantanu,
Thank you for purchasing our product, and for reaching out to us.
You are using the old version of Amelia which is 6.2.2 up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.
When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.
Please update to the latest version and let us know has that resolved the issue.
You can download Amelia from your profile in our store.
We are sending you a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Hope this helps.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Okay. Will update to 6.2.3 (which is the latest as of 25th April 2023) and report back if the issue persists or not
Hello Shantanu,
Please do that and make sure ti purge the cache and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Our devs have built the habit of purging the cache as soon as they update Amelia. It's been quite some time so I asked my team how's their experience so far. They noticed no improvement even in v6.2.3
Please advise
Hello Shantanu,
We went on your site and we can not replicate the issue, everything is working fine and it saves immediately without any need to refresh or anything
Both appointments and specials days are saved instantaneously and everything is working when we test this.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables