We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I want to use the paymentlink in the pending status.
When I use it, there is a wrong price, because they count te Tax/Vat extra.
In woocommerce I have the prices which included the Tax, but when I use the pending link, he thinks it is the price without the tax, so the price in the payment link is to high.
What can I do, to make it right?
Hope you can help me.
Have a nice day.
Greetings,
Anjo de Bruijckere
Hello Anjo,
I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you! I'm sorry for my bad explanation. My English is not that very well. I sent you an email with the screenshots, so you can see the difference.
Booking on my website, gives an the right amout to pay. But when I book on the backside of the website, direct in the plugin Amelia, so they receive an email with date, time and paymentlink, then the amout is not right.
Then he add up the VAT, but in woocommerce the amount is the VAT included.
I just want the same amount when they book on the site, of when I make the appointment on the backsite of the site.
I hope you can help me!
Have a nice day.
Hello Anjo,
I'm afraid that we did not get your mail this can happen so that is why we always ask our users to send this to us here on this platform.
Can you please resend them here?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Anjo,
Amelia does not have a tax option, so this is set in WooCommerce. Can you please check your WooCommerce settings and adjust them there and then try and see how it goes?
We wish you all the best.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Anjo,
We plan to add tax option in Amelia, possibly even this year.
By default, all services are connected to one WooCommerce product, but if you create multiple products you will be able to choose a product that will be connected to each service.
Once you enable WooCommerce as a payment method, go to the Services page, open one of the services and you will see a Settings tab. When you choose this tab you will see the option “Select WooCommerce product” where you can choose a product that will be connected to this service.
This way, you will be able to set different taxes and other WooCommerce options for each product and each service in Amelia.
Or you can just write the price with tax included and insert (Tax incl.) On behalf of the service.
Hope this helps for now.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables