I'm trying to add an Amelia Employee, using the WORDPRESS USER and it isn't working.
I found the Amelia documentation that says:
Please note: To link the employee to an existing WordPress user, that user needs to have the “Amelia Employee” user role. If you don’t want to change the role of your user, you can use plugins like “User Role Editor”, which allow you to add multiple user roles to a user. After you add the “Amelia Employee” user role, that user will appear in the WordPress User drop-down menu in Amelia Employee’s profile.
Then I went to the USER's screen in WordPress and found my user account (I'm an Admin) and added the AMELIA EMPLOYEE to my user account. I completely closed out my WordPress tabs and reopened them, as well as disabling my W3 Cache plugin, and I still can't get Amelia to let me use an existing WordPress user as an Amelia Employee.
I've also included a list of plugins, and this website is using a standard / stock WordPress plugin.
You can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
I'm trying to add an Amelia Employee, using the WORDPRESS USER and it isn't working.
I found the Amelia documentation that says:
Please note: To link the employee to an existing WordPress user, that user needs to have the “Amelia Employee” user role. If you don’t want to change the role of your user, you can use plugins like “User Role Editor”, which allow you to add multiple user roles to a user. After you add the “Amelia Employee” user role, that user will appear in the WordPress User drop-down menu in Amelia Employee’s profile.
So I installed the Member Roles plugin: https://members-plugin.com/docs/multiple-user-roles/
I disabled my W3 Cach plugin just in case.
Then I went to the USER's screen in WordPress and found my user account (I'm an Admin) and added the AMELIA EMPLOYEE to my user account. I completely closed out my WordPress tabs and reopened them, as well as disabling my W3 Cache plugin, and I still can't get Amelia to let me use an existing WordPress user as an Amelia Employee.
I've also included a list of plugins, and this website is using a standard / stock WordPress plugin.
Attached files: Amelia-Employee-From-UserList.gif
PluginList.gif
Hello Kaye,
Thank you for reaching out to us.
You can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.
After that Amelia should work properly again. Please do that and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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