Hello Kaye,

Thank you for reaching out to us.

Yes, that is correct. You can not connect these roles and users.

You can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

After that, Amelia should work properly again. Also, please try to book with a new customer from incognito window and no fields will be populated. This happens when you try to book on the front but you are logged in to the backend.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.