Hello Shantanu,

Thank you for reaching out to us.

When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably already connected this employee to the Google Calendar, but (s)he dropped out.

They usually drop out when the App you created in Google Developers Console is not published, so first access your Google Developers Console, and go to the OAuth Consent Screen. In there, make sure the app is published:

After you do this, you'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_google_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_google_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Google Calendar.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Shantanu,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. And also we need access to your phpMyAdmin.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Shantanu,

We can not access you database, but before you send us a new link we can see that you are using the old version of Amelia 6.1

We now have a new version of Amelia which is 6.2.2. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.

When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.

Please update to the latest version and let us know has that resolved the issue.

You can download Amelia from your profile in our store. 

We are sending you a short instruction on how to update Amelia to the latest version.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps. 

Looking forward to your reply. 

Hello Shantanu,

Please do that and make sure that you purge the cache. If the issue occurs again feel free to contact us on this ticket. And you are most welcome we try to help as best as we can.

We wish you all the best.

Have a nice day.