We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi i've recently purchased: C3DDF-9D99B-52D52-2BE30-89E8A lifetime plan which has linked to my Sandhyacoyle.org website but i actually wnat it to go to my henparty.yoga and sandhyacoyle.org website - is this possible?
I also have: BC73F-1CD3D-1775B-3959C-C27E8 on my henparty.yoga website but clicked the wrong button to update and purchased it direct through your website.
I would like it on both websites if it is possible to have my weekly meditation / yoga classes listed on it.
Hello Sandhya,
Thank you for purchasing our product, and for reaching out to us.
You need to log in to our store and there you will see the option my licenses and in there you can find manage domains.
Manage Domains:
Clicking on the "Manage Domains" button shows you the websites (domains and subdomains) on which the purchase code has been activated:
From this screen, you can remotely deactivate the license on any registered domain, and you can register the new domain.
Then you just deactivate Amelia on old domain and activate on the new ones and that is it.
All plugins and add-ons are activated through the Settings tab for that specific plugin:
Amelia:
If you purchased the plugin through the Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website and needs to stay blank when you're activating with Envato.
So, all you need to do is click on the green "ACTIVATE WITH ENVATO" button, and the plugin will take you to the Envato log-in page (if you're not logged in already), and the license will be activated.
As for purchases made through our website, you need to enter the purchase code in its designated field, and click on the blue "ACTIVATE" button.
If you don't see the Activation tab in Settings, that means that you're running the Lite version of the plugin. It needs to be deactivated/deleted, and the full version installed in order to activate the license.
Hope this helps.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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