We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am trying to set up my Amelia and link my zoom account. However, I am unable to do so given the JWT deprecation. I noted many tickets about this and even one back in September 05/22 which is now 7 months ago. A more recent one suggested not to worry as June (deprecation date) is 84 days away.
Zoom has now disabled JWT app creation so anyone that wants to connect their zoom is unable to at this time.
Please, please for your customers can you put a sense of urgency on this fix. I am (and I am positive there are many others) unable to use Amelia as I need zoom to work for my remote coaching. I am now forced to find and/or pay for another solution.
I don't understand the level of complacency I see in your comments to those asking for instructions on how to fix this issue or the lack of urgency in providing a fix.
Am I to understand that you basically feel there is no urgency here and that the fix will come when it comes? Possibly at the last minute possible?
Please, understand that without zoom integration Amelia is unusable for remote meetings.
Hello Jason,
Thank you for reaching out to us.
In two days, there will be a new update of Amelia released where the changes with the Zoom application will be applied and you will be able to configure it properly.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you Uros.
Fingers crossed that this will be delivered to your users in the timeframe you have said.
Hello Jason,
Thank you for your patience and understanding.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables