We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm seeing tickets where people are having issues on the update.
How can I test or roll my site back to a previous version if my appointments, services or packages are lost?
Also I just update everything by going to the plugin page, clicking add new, and selecting the .zip file correct?
Hello Justin,
Thank you for reaching out to us.
In general, there should be no issues with updating the plugin to the latest version, but in some isolated cases, it could cause some issues that are also dependant on the server settings and configuration. Feel free to update the plugin to the latest version and let me know if you have any issues after updating.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Justin - Also look into creating a "staging site". It's a copy of your site under a different domain to test changes on. Example:
yourdomain.com (original site)
dev.yourdomain.com (staging site)
You can then make all sorts of changes to your staging site without affecting your original site at all, because it's a copy and on a subdomain (separate from your main domain).
There are plugins that can make staging sites, like "WP staging", which has a free version and works fine. Contact your webhost if you need help setting it up.
The only catch here is that if you make appointments in Amelia on the staging site, they will reflect upon your original site's Amelia and Google Calendar (if you have that setup), unless you setup Amelia from scratch in your staging site. Not a big deal, just be aware that you will need to cancel those test appointments if you make any.
Lastly, if you aren't already setup with backups for your wordpress site, do it now. Updraft has a free version of their plugin, it works well and is easy to use. You might find that's easier to deal with than setting up a staging site, especially if your site doesn't get a lot of traffic.
Hello Jason,
Thank you for looping in to assist Justin, we really appreciate it.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables