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  Public Ticket #3342731
activation
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  • Olav started the conversation

    Hello, I cloned one of my website where I use Amelia. Now, I can not activate Amelia on the cloned site, and I do not know how to add the domain of the new site in the account management of Amelia. 

    Please advise how to activate the cloned site. 

    Thank you.

  •  1,623
    Marko replied



    Hello Olav,

    Thank you for reaching out to us.

    All plugins and add-ons are activated through the Settings tab for that specific plugin:

    Amelia:

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    If you purchased the plugin through the Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website and needs to stay blank when you're activating with Envato.

    So, all you need to do is click on the green "ACTIVATE WITH ENVATO" button, and the plugin will take you to the Envato log-in page (if you're not logged in already), and the license will be activated.

    As for purchases made through our website, you need to enter the purchase code in its designated field, and click on the blue "ACTIVATE" button.

    If you don't see the Activation tab in Settings, that means that you're running the Lite version of the plugin. It needs to be deactivated/deleted, and the full version installed in order to activate the license.

    This completes the license activation, and if you configured your WordPress website to receive automatic plugin updates, it will always show when a new update is available. If you wish to manually update the plugin, you will need to download the latest version from our store (the download button always acquires the most recent version).

    As for domain you need to log in to our store and there you will see the option my licenses and in there you can find manage domains.

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    Manage Domains:

    Clicking on the "Manage Domains" button shows you the websites (domains and subdomains) on which the purchase code has been activated:

    1580340055.png

    From this screen, you can remotely deactivate the license on any registered domain, and you can register the new domain.

    Hope this helps.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

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