I can't add customers manually, not in the agenda view, not in the appointments view and not in the customers view of the WP-backend view of amelia. Whenever I type in the first name, last name and email and click add, nothing happens.
Please help as this is really annoying as I have to enter appointments made by phone/mail so we don't get booked double.
Please provide me a new temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
It is even worse now as I can't even add appointments manually at all, when clicking save nothing happens.... Same goes for duplicating an appointment and giving it another date and time. Seems like the whole "save" button is broken for all appliances.
Thank you for purchasing our product, and for reaching out to us.
You are using the old version of Amelia 6.0
We now have a new version of Amelia which is 6.2.2. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.
When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.
Please update to the latest version and let us know has that resolved the issue.
You can download Amelia from your profile in our store.
We are sending you a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Thank you for replying. I checked it and I can add customers manually now, but I still cannot add appointments manually. When cliking the save button just nothing happens at all. So strange...
Hi,
I can't add customers manually, not in the agenda view, not in the appointments view and not in the customers view of the WP-backend view of amelia. Whenever I type in the first name, last name and email and click add, nothing happens.
Please help as this is really annoying as I have to enter appointments made by phone/mail so we don't get booked double.
Hello Stijn,
Thank you for reaching out to us.
Please provide me a new temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It is even worse now as I can't even add appointments manually at all, when clicking save nothing happens.... Same goes for duplicating an appointment and giving it another date and time. Seems like the whole "save" button is broken for all appliances.
Hello Stijn,
Thank you for purchasing our product, and for reaching out to us.
You are using the old version of Amelia 6.0
We now have a new version of Amelia which is 6.2.2. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.
When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.
Please update to the latest version and let us know has that resolved the issue.
You can download Amelia from your profile in our store.
We are sending you a short instruction on how to update Amelia to the latest version.
Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.
Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.
When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Just manually updated, cleared cache, but the problem still occurs.
Hello Stijn,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stijn,
We just got the feedback from our colleagues and they have told us that now everything should be fine.
Can you please check and let us know how it goes?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Marko,
Thank you for replying. I checked it and I can add customers manually now, but I still cannot add appointments manually. When cliking the save button just nothing happens at all. So strange...
Hello Stijn,
We have forwarded your ticket to our level 2 agents again and as soon as we get some feedback from them we will contact you.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables