We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I hope you're doing well. I wanted to bring your attention to an issue we've encountered with the payment link feature. Overall, the feature works well, but there's a specific scenario where it requires a small adjustment.
When a customer makes a payment using the payment link or through the customer panel and then an employee modifies the service to add an extra service (resulting in a change in the total price), the customer is unable to pay the difference in price using the link. Instead, the current link requires the customer to repay the entire amount, which is not the intended behavior.
To address this issue, it's necessary to update the application logic to take into consideration the amount previously paid by the customer when calculating the outstanding balance. This way, the payment link will reflect the correct amount the customer needs to pay to cover the difference in price due to the modifications in their service.
Thank you for your attention to this matter, and I'm confident that this adjustment will enhance the overall user experience for both customers and employees. Please let me know if you need any further information or clarification regarding this issue.
Thank you.
Hello Christian,
Thank you for reaching out to us and for your feedback on this feature.
Can you please let me know if you are referring to the change of the price of the extra after the customer has booked the appointment?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uroš,
Thank you for your prompt response. I apologize if my initial email was not clear enough. To answer your question, I am referring to a situation where a customer has already booked an appointment and made a payment using the payment link. After the booking and payment, an employee modifies the service by adding an extra, which results in a change in the total price.
In this scenario, the customer should be able to pay the difference in price using the same payment link. However, the current link requires the customer to repay the entire amount, which is not the intended behavior.
I hope this clarifies the issue. If you need any further information or details, please let me know.
Hello Christian,
Thank you for clearing that up. I will have this passed to our developers and hope that it will be implemented in the way that you mentioned in the future.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables