Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
I receive a promotional link for purchase
I follow the link and paid
The bank charge my card, but the windows was closed with a "unexpected error"
I didnt receive my download link
I opened a ticket, but nobody send my link and look they dont care
You have the worst support I saw
Nobody care, just send responses we are working on it, but without do nothing
Attached files: email received.png
pago bcp amelia.png
ticket amelia.png
Hello EDUARDO,
Thank you for reaching out to us.
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3335297/
And my colleague is waiting for a reply from our reseller Paddle.
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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You dont care either, I have a issue with your product, your collegue is not doing a good job for me, and you close me too
Your college jst send me an email said that I must write to padle, this is not a good service, I paid, I want my link to download or my refund
'
Hello EDUARDO,
We do care but Amelia is sold via our reseller Paddle and for this type of issue we can not do anything until they contact us. My colleague has done everything that was in his power and he has contacted them and they have responded and he has answered to you on this ticket
https://tmsplugins.ticksy.com/ticket/3335297/
We are doing everything that we can to help you but there are certain ways of doing things and some things are out of our hands. It is counter productive for 2 agents to work on the same ticket. Since my colleague is already working on that ticket I will close this one and you will continue resolving this issue with him on that ticket.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables