We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, when i modify the settings of the plugin, in the settings page (/wp-admin/admin.php?page=wpdatatables-settings)
For example the number of tables per admin page, and click "Save Changes"
Looks like it has been saved (no message) but if you reload the settings page, there are the old values
Hi, Roberto.
Can you please check in the main plugin settings/Separate DB connection;
do you have the "Use separate connection" option checked/enabled?
And if so, please do a Test for this connection at the "Test DB settings" button.
If this Test fails - the plugin settings will not work correctly, in terms of , if you wish to change any main global settings like this.
What you can do is, if that is the case, please uncheck this "Use separate connection" field;
then save changes - and later you will be able to save any settings you need;
later on, of course, if you need to add a remote DB again, you can do so, just make sure that the Test of this Connection is successful.
Let me know if that helps.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Milos, "Straight to the target"
I had the "use separate connection" checked, and i don't need it (i guess i have set it during testing time)
Unchecked it and all working now.
Thank you again!