We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I have the following problem with Amelia.
What happens is that I give my clients access to manage amelia with only what they are going to use from the Amelia panel.
To do this, what I do is edit the "Amelia Manager" role with the "User Role Editor" plugin, and I restrict all the capabilities except for those that I have indicated in the image that I attached to the ticket.
The problem I have is that when Amelia is updated, the user has lost all the modifications that I have made in the "Amelia Manager" role, and they have all of them again.
Could you please tell me how I can fix this?
One option could be that instead of updating the "Amelia Manager" Role, create a custom one with the "User Role Editor" plugin?
In the end, what I want is that even if Amelia is updated, the role that I give to the user that my client is going to use is permanent.
Thank you so much.
Hello César,
Thank you for reaching out to us.
Unfortunately, this is not possible and there is nothing to be "fixed" since everything is fine with Amelia. Amelia does not have official integration with User Role Editor" plugin so any changes that you make are custom and they get overridden as soon as you update the plugin. We can not influence that at this time since we not have integration with User Role Editor.
You can leave a suggestion for integration but we can not make any promises.
I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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