We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Some of our customers times are showing up and populating incorrectly in their calendars. Which is terribly confusing. I have the wordpress website set up as the Edmonton time zone ( I thought I learnt that the hard way last year about time zone adjustments) so I dont think that is the problem. Her appointment is also populating in her iCal as an hour long and not the half hour that we have her booked for. The first two images are what we see and the last image is what is populating in her calendar.
Hello Taegan,
Thank you for reaching out to us.
I you see it in your calendar and in Amelia correctly then this is an issue with your customer calendar and we can not influence this. They need to check their setting in their calendar.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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