Hello abdulrahman,

Thank you for reaching out to us.

If your templates are empty. Most likely you didn't choose the right language in WhatsApp-meta settings. 

Please check the language choice in the WhatsApp template editor, do you have (your language chosen as a choice? If there is, can you please select that one and let me know if that worked for you?

As for a token you can find more information and complete guide for WhatsApp at this link https://wpamelia.com/whatsapp-notifications/.

Hope this helps. 

Hello abdulrahman,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello abdulrahman,

Thank you for purchasing our product, and for reaching out to us.

You are using the old version of Amelia 6.1

We now have a new version of Amelia 6.2.2. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.

When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.

Please update to the latest version and let us know has that resolved the issue.

You can download Amelia from your profile in our store. 

We are sending you a short instruction on how to update Amelia to the latest version.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps. 

Hello abdulrahman,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. 

Hello abdulrahman,

Since WhatsApp integration can’t be used to chat with your customers, you can configure the Auto-Responder message, so your customers are aware of this.

Back, in Amelia/Notifications/WhatsApp Notifications, you need to access Settings in the top right corner. In there, you will see the details you already entered (Phone Number ID, Permanent Access Token, and the WhatsApp Business ID) on the left.

On the right, you’ll see an auto-generated WhatsApp Webhook Verify Token (please note that this token can be changed manually), the WhatsApp Auto-reply message (which you can also modify, and use Amelia’s placeholders), and the WhatsApp Webhook Callback URL.

First, copy the WhatsApp Webhook Verify Token and go to your Developers Console.

In the left-hand side menu, expand WhatsApp and click on Configuration. On the right, in the Webhook section, on the far right, click on Edit.

This will open a window where you can paste the WhatsApp Webhook Verify Token you previously copied from Amelia.

Then, go back to Amelia and copy the WhatsApp Webhook Callback URL and paste it into the first field in Meta for Developers:

Once you paste this data, click on Verify and save.

This will close the modal and refresh the Configuration page.

Now, you need to click the Manage button, next to the Webhook fields.

In there, look for messages in the first column, and then click on Subscribe on the far right, in the same row:

You will see a green message at the top of this window which will let you know that you successfully subscribed to messages.

You can also click on Test in the 3rd column to test this message, and if the test goes through fine, the green message on the top will refresh and tell you that the message was successfully tested.

That completes the configuration of the auto-responder message, so you can click on Done in the bottom right corner, and close the Meta for Developers window.

Now, it’s up to you to edit the auto-responder message in Amelia, if you haven’t already.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello abdulrahman,

You are most welcome, and we are glad that we were able to help you. As soon as your other ticket pops up me or one of my colleagues will respond to it.

We wish you all the best.

Have a nice day.