Hello! We are having problems, from time to time, with employee availability at Amelia. Sometimes it happens that the system lets us take reservations for different services with the same professional on the same day at the same time. This should not happen, a professional cannot give two different services on the same day at the same time. We pass a screenshot of a recent case so that you can investigate it and tell us what could be the problem. Thank you very much!
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Gidday! We are using the latest version (6.2.3) and again we are having problems with the availability of employees. Sometimes it allows duplicate bookings with the same service/employee and sometimes with different services for the same employee.
Could you take a look and inform us? Thank you very much!
We can't say why you're unable to automatically update the plugin. If you added your purchase code in Settings/Activation, you should be able to automatically update the plugin.
Some websites require the plugin to be deactivated in order to show there's an update available. If that, too, doesn't work, try through Dashboard/Updates.
Hello!
We are having problems, from time to time, with employee availability at Amelia. Sometimes it happens that the system lets us take reservations for different services with the same professional on the same day at the same time. This should not happen, a professional cannot give two different services on the same day at the same time.
We pass a screenshot of a recent case so that you can investigate it and tell us what could be the problem.
Thank you very much!
Translated with www.DeepL.com/Translator (free version)
Attached files: SCR-20230403-lswk-2.png
Hello Leonardo,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Leonardo,
Can you please update the plugin to the latest version (6.2.2), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hi Uros!
Where and how can i access to this update? Amelia version in the site is 6.1 and there's no available updates at this time.
Thanks!
Hello Leonardo,
I have sent you the latest version of the Amelia plugin via WeTrasnfer, please test it out and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros!
Great, thanks! I've already replaced the plugin with the new one you send me. Will tell the client test it and let you know.
Is there any way to get AMELIA automatic updates or manual via WordPress backend?
Thanks!
Hello Leonardo,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Leonardo,
For this purpose, you can reach out to your hosting provider and they will be able to assist you.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello again Uros.
We're still having issues with this.
For tomorrow 19/04 we have two appointments at the same time with the same employee, take a look at the screenshots attached.
Thanks!
Attached files: WhatsApp Image 2023-04-18 at 12.40.42.jpeg
WhatsApp Image 2023-04-18 at 12.40.420.jpeg
Hello Leonardo,
Thank you for the update on this.
Can you please update the plugin to the latest version (6.2.3), test it out, and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros!
Done, plugin updated!
Will check and let you know.
Thanks!
Hello Leonardo,
Looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Gidday!
Could you take a look and inform us?We are using the latest version (6.2.3) and again we are having problems with the availability of employees. Sometimes it allows duplicate bookings with the same service/employee and sometimes with different services for the same employee.
Thank you very much!
Hello Leonardo,
We have since released a new update (6.3.1), please update it and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros!
Ok, i've just updated the plugin. Will test and let you know but...
Why the plugin doesn't show updates available and I need to log in into the Amelia account to download and install the latest version?
Thanks!
Hello Leonardo.
Please let us know if the update works fine.
We can't say why you're unable to automatically update the plugin. If you added your purchase code in Settings/Activation, you should be able to automatically update the plugin.
Some websites require the plugin to be deactivated in order to show there's an update available. If that, too, doesn't work, try through Dashboard/Updates.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables