We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there,
I was wondering if there's any way to attach 2 emails to a particular package.
Here's the scenario:
We provide online mental health therapy in form of Single Sessions and Monthly Package (which is single Session x 4)
A couple books a couples counselling package with a therapist that is in our roster (Amelia Employee).
Let's call the couple John and Jessica. Jessica buys the package from our website via her email.
So she gets:
So when our therapist wants to talk to John, he has no way to communicate to him, nor does John has access to the same package that Jessica purchased. She'd have to share her account credentials but this is an issue when the couple is barely on talking terms. So we always have to intervene and manually connect the therapist with the person who didn't buy the package.
I hope I've provided enough context for you to understand why we need a way to attach additional email so they can share the benefits/access of the purchased package.
Hello Shantanu,
Thank you for reaching out to us.
Yes, you have provided enough context but unfortunately, currently, this feature is not built-in in Amelia.
I'll kindly ask you to add it as a feature suggestion on this link https://features.wpamelia.com/
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Okay, I'll submit a feature request for the same. You may close this ticket
Hello Shantanu,
We thank you for that every vote counts.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables