We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am working through modifying some of the email notification templates and running into a few issues including:
1. Not compatible with emojis (not a huge issue but an observation)
2. HTML tags being stripped from 'HTML Mode' after successful save of template. Resulting in different formatting than expected. This is happening using very basic and standard HTML.
3.My main issue - I am trying to incorporate conditional logic into the email that will exclude certain parameters if they do not have assigned values. This doesn't seem to be supported and I am wondering if there are any other suggestions to exclude fields (NOTES, DEPOSIT) based on N/A or null values (i.e.):
Appointment Details:
Booking Reference: %appointment_id%
Customer Name: %customer_full_name%
Service Type: %service_name%
Service Date and Time: %appointment_date_time% (%time_zone%)
Location: %location_address%
%if(service_extras)%
Extras Included:
%service_extras%
%endif%
Total Cost: %appointment_price%
%if(appointment_deposit_payment)%
Deposit Payment: %appointment_deposit_payment%
%endif%
%if(appointment_notes)%
Notes: %appointment_notes%
%endif%
Hello Jon,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you.
Kind Regards,
Marko Davidovic [email protected]
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Hello Jon,
We just got the feedback from our colleagues and they have told us that, unfortunately, currently, this feature is not built-in in Amelia. And this is done by the library that we're using. It's happening when you change anything in the Quill Editor it reformats the code.
Our developers told me that at the moment, there doesn't seem to be a solution for this but that they will look into adding some settings that will let you choose the mode that needs to be applied, so you wouldn't be able to switch the editors in the modal itself.
They will need to dedicate some time here because even if they add the setting, as long as the Quill Editor is enabled, as soon as a single character is changed, the entire HTML will be reformatted.
Keep it on the HTML editor and leave it there without editing on the Quill Editor.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables