Hi, Charles.

Sorry for the waiting time, we don't work on weekends.

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1. In regards to the "browse tables" issue.

Can you please first check under  the "System Info" tab of our Plugin dashboard, and let me know which MySQL Version is showing there?

It is important for us to confirm that because our developers will add a new fix in the upcoming Update, so we are taking note of every user's version, to be sure - they will then add fix for all affected versions.

Here is what you can try, too, in order to fix this right now, as a "temporary fix".

If you can please edit one PHP file of our plugin, with any text/code editor of your choice,

you will find it in this path ( either through your hosting's FTP, or the Hostings Panel/ File Manager) :

wp-content/plugins/wpdatatables/source/class.wdtbrowsetable.php

around line 87, find this :

if (version_compare($dbVersion, '5.6', '>=')

then replace it with this :

if (version_compare($dbVersion, '5.5.5', '>')

Let us know if you try this, does it fix the issue with the latest wpDataTables version 5.4.1,

and if you can also please confirm your MySQL version from System Info.

2. In regards to the Purchase Code issues,

can you confirm did you buy the licence(s) through our site,  or perhaps through Envato/CodeCanyon?

Our managers can check your licence in our system, but if it is through Envato, they will need to confirm your Envato Code, then they can check that for us.

If you send us the code, please make sure to mark the reply as PRIVATE, so that only we can see it, for safety reasons.

3. In regards to our Support, you can always reach out to us and we will do our best to help,

we can also always check the status of your licences, etc.

Thank you.

Hi, Charles.

Apologies, i forgot to ask you an important detail.

2. In regards to the licence status issue - can you tell me more details where did you see that the system said it was not up to date?

Was that on the Ticksy Support system when you were opening the ticket,

or in the plugin's Activation settings?   Is it possible to show us any screenshot or a Video of that issue?

And if you can confirm the other points asked from earlier.

Thank you.,