We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3337713
notice
Closed

Comments

  • mieke wind started the conversation
    March 31, 2023 at 10:57am

    I have amelia on my website and it was working fine. I don't know exactly when this stopped working because I saw it by accident (wanted to look at something else on my website) 

    I keep getting the notice: Notice: Please create event first.
    or: Notice: Please create category, service and employee first.
    And i think this happend after i updated Amelia.

    There are events in amelia and there are categories, services and employees (because it worked very good until today/yesterday proberbly) but it is still not working. Can you help me out with this?

  • mieke wind replied
    April 1, 2023 at 9:42am

    I have tried some different things like deactivating and install en activating again. But at this point I cannot change my services and I cannot add events. Can anyone help me figure this out?

  •  1,716
    Marko replied
    April 3, 2023 at 6:30am

    Hello mieke,

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Looking forward to your reply. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables