For some reason the patient access does not allow for them to set up a new password. It was working, but since placing the Employee Access panel on the same url, it has stopped working. I have fiddled with the role settings but nothing has changed. Please can you advise?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We just got the feedback from our colleagues and they have told us that the issue is that you cannot use customer panel on the same page. So you need two different pages and you need to place Amelia shortcodes for panel on different pages and also make sure to change the URL in the settings and purge the cache.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
Hi,
For some reason the patient access does not allow for them to set up a new password. It was working, but since placing the Employee Access panel on the same url, it has stopped working. I have fiddled with the role settings but nothing has changed. Please can you advise?
Attached files: Employee Access panel settings.png
Customer access panel settings.png
Hello Sarah,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello Sarah,
You have given u a limited role, we would and a temporary admin role. Can you please give us access an admin access?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hello Sarah,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hello Sarah,
We just got the feedback from our colleagues and they have told us that the issue is that you cannot use customer panel on the same page. So you need two different pages and you need to place Amelia shortcodes for panel on different pages and also make sure to change the URL in the settings and purge the cache.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables