We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi. I had a questions about specific use cases:
1. If a customer books and pays for an appointment, are they billed immediately when the appointment enters pending status or after the appointment is confirmed? If it is immediate, please explain how that works when a pending appointment is rejected.
2. Is there a way for an email notification to go out when an appointment is scheduled and moved into pending status? I would like for the website owner to be notified when he has appointments to confirm or reject.
Thanks in advance!
Hello,
Thank you for reaching out to us.
1. The customer is billed for the appointed no matter if you set the status of the appointment as pending or approved. And if you set it to pending and you decide not to approve it you should know at the moment there's no feature for refunding Customers in Amelia.
Therefore, refunds should be proceeded manually through the payment system. This feature is on our to-do list for future updates. Possibly in the next couple of months.
2. The notification is end for approved and for pending appointments. Also the employee and a customer will get both of these notifications. And if for example you change the status of the appointment form pending to approved the notifications will be sent to both of them automatically.
3. In settings/notifications you have option to add additional mail address and this mail will receive all notifications that are being sent in Amelia
This should help.
When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
If you have any more questions please open a new separate ticket for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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