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  Public Ticket #3335685
Amelia breaks Site when active (Error 500)
Closed

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  •  3
    Justin started the conversation
    March 29, 2023 at 11:57am

    Since my old ticket has not been answered for 2 days, I hereby open a new ticket.

    Since I updated Monday to version 6.2.1 (as youve suggested to me) you can not order anything on our site (Amelia and Woocommerc Shop) and the amilia payment step wont load. We get Error 500 errors or critical erros when putting something into the cart and the debugging says the following:

     _______________________________________________________________________

    [29-Mar-2023 11:10:09 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-includes/plugin.php on line 203

    [29-Mar-2023 11:10:09 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-includes/class-wp-object-cache.php on line 146

    [29-Mar-2023 11:12:52 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php on line 604

    [29-Mar-2023 11:12:52 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 28672 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-includes/class-wpdb.php on line 2187

    [29-Mar-2023 11:15:03 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-includes/class-wp-object-cache.php on line 146

    [29-Mar-2023 11:15:03 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0

    [29-Mar-2023 11:17:00 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php on line 140

    [29-Mar-2023 11:17:00 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0

    [29-Mar-2023 11:47:26 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php on line 140

    [29-Mar-2023 11:47:26 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0

    [29-Mar-2023 11:48:25 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php on line 604

    [29-Mar-2023 11:48:25 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 172032 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-includes/class-wpdb.php on line 2457

    [29-Mar-2023 11:50:05 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-includes/class-wp-object-cache.php on line 146

    [29-Mar-2023 11:50:05 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0

    [29-Mar-2023 11:50:25 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php on line 140

    [29-Mar-2023 11:50:25 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 262144 bytes) in Unknown on line 0

    [29-Mar-2023 11:51:25 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 20480 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-content/plugins/woocommerce/includes/class-wc-cart.php on line 604

    [29-Mar-2023 11:51:25 UTC] PHP Fatal error Allowed memory size of 1073741824 bytes exhausted (tried to allocate 172032 bytes) in /www/htdocs/w011fd47/new.erlebniswelt-sport.de/wp-includes/class-wpdb.php on line 2457

     _____________________________________________________________

    After I received the hint from you Monday to increase the memory limit of 512mb, we had this increased to 1024mb by our hoster. This, too, did not solve the problem. After several developers looked at the issue, it was found that the Amelia plugin is causing these issues with overflowing the php memory. If you deactivate Amelia on the homepage everything is working as it should

    Since we have to earn money with our homepage, I ask for urgent correction of this problem. It cannot be that we do not receive an answer to a support ticket!

    This is our booking page for amelia:https://erlebniswelt-sport.de/platzbuchungen/

    This is the Shop:https://erlebniswelt-sport.de/shop/

    Access data to the homepage I will set in a private answer here!

    Attached files:  1.png
      2.png

  •   Justin replied privately
  •  3
    Justin replied
    March 29, 2023 at 2:40pm

    You can close this one. The problem was in the combination of amelia and with the newest version of germanized for woocommerce. 


    Maybe this will help other people who are affected from this bug too.

  •  1,624
    Marko replied
    March 30, 2023 at 8:52am

    Hello Justin,

    Thank you for reaching out to us.

    We are glad to hear that everything is fine now and thank you for sharing this with us. In case that some other users have the same issue we will shared this with them.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

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