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  Public Ticket #3334680
error message when zoom is integrated-
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  • RAJ BALAN started the conversation

    Certain employees that are assigned to the service are not connected to Zoom users. Please go to employees' profiles and connect them to Zoom users in order to use this integration properly.


    Iam 73 years old and not able to understand how to solve

  •  1,624
    Marko replied

    Hello Raj,

    Thank you for reaching out to us.

    We will try to help as best as we can. 

    Once you set up the Zoom Settings you would need to connect your employees/events with zoom hosts.

    To connect employees, go to the Employees page, open Employee and you will see the option “Zoom User”. Open the dropdown and you will see the user that you have created while creating the Zoom application.

    Screen-Shot-2020-04-02-at-17.46.03.pngScreen-Shot-2020-04-02-at-17.46.03-1024x166.png

    It is possible to connect each employee to a different Zoom user so they can have separate Zoom accounts for the meetings. To set this go back to your Zoom account. Click on the “User Management” in the left sidebar and then click on the “Users”.

    Screen-Shot-2020-04-02-at-17.53.19.pngScreen-Shot-2020-04-02-at-17.53.19.png

    Then click on the “+Add Users” button to add a new user.

    Screen-Shot-2020-04-02-at-17.53.31.pngScreen-Shot-2020-04-02-at-17.53.31-1024x156.png

    The popup for adding users will appear. Enter the email address in the first field and choose Basic as User Type and click “Add”. Now go back to the Amelia plugin and in the Employee modal in the “Zoom user” field you will see a new user for connecting.

    To connect an event with Zoom you will see the same option in the Add Event modal.

    Screen-Shot-2020-04-02-at-18.26.49.png

    We have everything explained in set by step on this link https://wpamelia.com/configuring-zoom/. If this does not help please you can reach out to your webdesigner or some one who is working on your site so that they connect your account.

    If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Screen-Shot-2020-04-02-at-18.26.49.png

    Kind Regards, 

    Marko Davidovic [email protected]

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