We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3334550
Text mode vs HTML mode in Notification emails
Closed

Comments

  •  9
    PeriPeriCreative started the conversation
    March 28, 2023 at 9:15am

    Hi,

    In the Notification emails I constructing the mail in HTML mode so that the email received can include tables, etc. according to the booking sheets we use in our files. Every time though I switch from HTML mode to Text mode, it throws away all the HTML code i added and I need to re-do it all. If I save the notification in HTML mode and test it and use the system the mails comes out perfectly the way I want them to, but now I need to make an edit, so once I navigate back to the Notifications section the default view is Text mode, which means the HTML code has been thrown out. So each and every time I want to make an edit I need to re-do the entire mail.

    What it is supposed to look like:

    2862326702.png


    What it looks like after i saved and then navigated away and came back again:

    8417394078.png

    7993330999.png


  •  1,682
    Uroš replied
    March 29, 2023 at 12:42pm

    Hello,

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uros Jovanovic
    uros.jovanovic@tmsproducts.io

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