Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
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Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
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Thank you for being so understanding, and we hope you enjoy the long weekend!
I am getting no response - Please answer on ticket 3332745
Hi, Brian Duffy.
We sincerely apologise for the waiting time.
We don't work on weekends, so the earliest response will be at Monday if you open tickets during the weekend.
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3332745/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience.
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out.
Thank you for your understanding.
Kind Regards,
Miloš Jovanović
[email protected]
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