Hello RJ,

Thank you for reaching out to us.

When we go to your site from several mobile devices

Your site in general does not look right. You have all sorts of issues that are unrelated to Amelia

you have other issues and your site does not function properly so it would be best that you Web designer or someone else sorts out these issues that you have on your site since all sorts of issues appear like Facebook ads, etc not only Amelia. So when this issues are resolved Amelia and other plugins and addon should work normally.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello RJ,

Once again we went on your site from several devices and everything is looking good 

We do not see issues on any device and everything is working fine. 

Hello RJ,

We have to check if this is possible and we have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately. 

Hello RJ,

You are most welcome. We have forwarded this ticket to our developers in the meantime and they will check if this can be changed.  

Hello RJ,

We just got the feedback from our colleagues and they have told us that we can not influence this, this is not related to Amelia this is either related to the plugin that you use for a popup (for example Elementor) or if this is part of a theme if you are using theirs pop up. So for this, you would need to contact their support team so that they can see if they can send you some CSS that can change this or not.

If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello RJ,

You are most welcome. We have forwarded this ticket to our developers in the meantime and they will check if again. 

Hello RJ,

We just got the feedback from our colleagues and they have told us that you can try and add css something like this:

@media (max-width: 680px) { 
--popup-padding: 0em 0.5em 5em 0.5em !important;
.amelia-v2-booking #amelia-container.am-fs__wrapper {
margin: 40px auto !important;
}
}

Hope this helps. 

Hello RJ,

You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.

We wish you all the best.

Have a nice day.