Hello Abdul,

Thank you for reaching out to us.

Since WhatsApp integration can’t be used to chat with your customers, you can configure the Auto-Responder message, so your customers are aware of this.

Back, in Amelia/Notifications/WhatsApp Notifications, you need to access Settings in the top right corner. In there, you will see the details you already entered (Phone Number ID, Permanent Access Token, and the WhatsApp Business ID) on the left.

On the right, you’ll see an auto-generated WhatsApp Webhook Verify Token (please note that this token can be changed manually), the WhatsApp Auto-reply message (which you can also modify, and use Amelia’s placeholders), and the WhatsApp Webhook Callback URL.

First, copy the WhatsApp Webhook Verify Token and go to your Developers Console.

In the left-hand side menu, expand WhatsApp and click on Configuration. On the right, in the Webhook section, on the far right, click on Edit.

This will open a window where you can paste the WhatsApp Webhook Verify Token you previously copied from Amelia.

Then, go back to Amelia and copy the WhatsApp Webhook Callback URL and paste it into the first field in Meta for Developers:

Once you paste this data, click on Verify and save.

This will close the modal and refresh the Configuration page.

Now, you need to click the Manage button, next to the Webhook fields.

In there, look for messages in the first column, and then click on Subscribe on the far right, in the same row:

You will see a green message at the top of this window which will let you know that you successfully subscribed to messages.

You can also click on Test in the 3rd column to test this message, and if the test goes through fine, the green message on the top will refresh and tell you that the message was successfully tested.

That completes the configuration of the auto-responder message, so you can click on Done in the bottom right corner, and close the Meta for Developers window.

Now, it’s up to you to edit the auto-responder message in Amelia, if you haven’t already.

Please note:

• It is strongly advised to create a dedicated WhatsApp account with your business phone number.
• You can use the Test Account that WhatsApp creates, but you will not be able to modify the name that appears in your customers’ WhatsApp, so they will see a non-reachable phone number as shown in the screenshot above, without the ability to respond (as you won’t be able to receive this message on an actual account without adding a real phone number here).

Hello Abdul,

Please check the following part:

In the left-hand side menu, expand WhatsApp and click on Configuration. On the right, in the Webhook section, on the far right, click on Edit.

This will open a window where you can paste the WhatsApp Webhook Verify Token you previously copied from Amelia.

Then, go back to Amelia and copy the WhatsApp Webhook Callback URL and paste it into the first field in Meta for Developers:

Once you paste this data, click on Verify and save.

This will close the modal and refresh the Configuration page.

Now, you need to click the Manage button, next to the Webhook fields.

In there, look for messages in the first column, and then click on Subscribe on the far right, in the same row:

You will see a green message at the top of this window which will let you know that you successfully subscribed to messages.

You can also click on Test in the 3rd column to test this message, and if the test goes through fine, the green message on the top will refresh and tell you that the message was successfully tested.

That completes the configuration of the auto-responder message, so you can click on Done in the bottom right corner, and close the Meta for Developers window.